Shipping policy

Love Secrets ships Australia-wide.

Dispatch time

Orders are typically processed and dispatched within 1–2 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will usually begin processing on the next business day.

Delivery estimates

Estimated delivery time is usually 2–5 business days after dispatch, depending on your location and selected shipping method.

Regional, remote, or interstate deliveries may take longer. Delivery timeframes are estimates only and are not guaranteed.

Shipping options and charges

Available shipping options and prices are shown at checkout based on your delivery state and selected shipping method.

Please review your shipping details carefully before completing your order. Once an order has been dispatched, we may not be able to change the delivery address.

Discreet shipping

We understand privacy is important.

Orders are sent in discreet packaging. Product names and pricing are not displayed on the outside of the parcel.

Tracking

Where tracking is available, tracking details will be sent to you once your order has been dispatched.

Delivery delays

Delivery estimates are guides only. Delays may occur during peak periods, public holidays, severe weather, carrier disruptions, or other events outside our control.

Damaged deliveries

If your parcel arrives damaged, please keep the packaging, take clear photos, and contact us within 5 days of delivery so we can investigate promptly.

Questions

For shipping questions or order support, please contact us at:

info@lovesecrets.com.au