Privacy policy

Love Secrets respects your privacy and is committed to protecting your personal information.

What we collect

We may collect personal information such as your name, billing and shipping details, email address, phone number, and information about the products or services you purchase from us. This aligns with the type of customer information our supplier privacy framework anticipates collecting and managing.

Payment information

We do not store your full credit card details on our website. Payment information is processed securely through our payment providers. Our supplier privacy materials state that card information is passed to the bank for processing rather than stored on-site.

How we use your information

We use your information to:

• process and deliver your orders
• respond to customer service enquiries
• keep records of our dealings with you
• improve our products, service, and store experience
• send relevant service or marketing communications where permitted

Our supplier privacy framework also allows communication by email, SMS, social media, and phone, with opt-out available.

Cookies

Our website may use cookies and similar technologies to improve navigation, remember preferences, and support certain features. Disabling cookies may affect how parts of the website function.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers where necessary to operate the business, including payment processors, delivery providers, website or support tools, and professional advisers. This reflects the supplier privacy model you shared.

Security

We take reasonable steps to protect your information using appropriate systems, processes, and security practices.

Access and correction

If you believe the information we hold about you is incorrect or out of date, contact us and we will take reasonable steps to correct it.

Marketing opt-out

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly.

Updates

We may update this Privacy Policy from time to time by publishing the revised version on our website.

Contact

For privacy enquiries, contact:
info@lovesecrets.com.au