Is Love Secrets an Australian store?
Yes. Love Secrets is an Australian online store offering intimacy products, adult toys, lubricants, toy care and adult accessories for customers in Australia.
Is shopping with Love Secrets discreet?
Yes. We understand privacy is important. Orders are sent in discreet packaging, and product names are not displayed on the outside of the parcel.
What payment methods do you accept?
We accept secure card payments and PayPal, depending on the options available at checkout.
How long does delivery take?
Orders are typically processed and dispatched within 1–2 business days after payment has been received and confirmed.
Estimated delivery time is usually 2–5 business days after dispatch, depending on your location and selected shipping method.
Do you offer tracking?
Where tracking is available, tracking details will be sent to you once your order has been dispatched.
Can I return an item if I change my mind?
For hygiene and safety reasons, we do not accept change-of-mind returns or exchanges for intimate products, adult toys, lubricants, lingerie, underwear, body products or personal care items.
This does not limit your rights under Australian Consumer Law.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the issue, and clear photos or video where possible.
Do you offer product advice?
Yes. If you are unsure which product is right for you, contact us and we’ll do our best to help.
Is this store for adults only?
Yes. Love Secrets is intended for customers aged 18 years and over.
How do I contact Love Secrets?
For product questions, order support or delivery enquiries, email:
We aim to respond within 1–2 business days.